Green Computing Research Essay Example for Free

Green Computing Research Essay The Green Computing research project is well underway and we have to select a research tool that will help with quality control. The choices are Cause and effect diagrams, control charts, Run charts, scatter diagrams, histograms, Pareto charts and flow charts. I am a huge fan of statistical analysis however; it is not one of the seven tools we have to work with. Therefore, I have chosen the Pareto Chart method to help with our quality control. A Pareto Chart will allow us to look at energy consumption over a period of time and break it down to what was the major factor leading to the increase or decrease. Therefore, we can evaluate changes made in hardware and processes and see which ones had the greatest or worst effect over that period. This will help to satisfy Ben and Ito’s concerns for the projects quality research and fulfill the company’s goal of reducing costs, increasing profit margin and at the same time becoming greener. This project should be fairly easy to map out. We will simply take a detailed analysis of the energy consumption of periods of time and then look to see what variables made different periods greater or less than others. The Pareto principle is sometimes referred to as the 80-20 rule (Schwalbe, 2011) where 80% of the problems are caused by 20% of the causes. This could also be considered inversely where 80% less energy consumption can be attributed to 20% better habits. This method can also easily be translated into a flowchart over time, allowing us to focus in on the energy consumption for processes, equipment and times of day. Once the problems or benefits are identified processes can be developed to act on them accordingly. The use of this method will help to break out the consumptions for the project team and leadership in a simple to follow diagram, that can be used in the decision making process. The Pareto tool works well when the processes can be easily categorized into benefits and detriments. Once the processes are categorized, then they can be prioritized. This is where the whole leadership team gets involved, to include the stakeholders. Then these prioritized categories can be made into a hierarchical structure with substance and value. This Pareto analysis chart is rather easy to produce in Microsoft Excel, which is a good thing because I am fairly competent with the process using MS Excel. We simply put in a table the consumption values during the determined period of study and then turn it into a chart and you have a visual of the consumption periods. We can then find the highest consumption periods and compare them to any changes or patterns differences from the lower periods. Then these values can be re-charted in another analysis chart to visually compare the major causes of energy consumption. In conclusion, the Pareto analysis will allow us to identify the major energy consumption issues or the major energy conservation savings factors and allow us to prioritize them in a hierarchical manner. Then the decision making process can begin to work to reduce the overall costs and save energy at the same time.

Ecologically Sustainable Development In Australia Environmental Sciences Essay

Ecologically Sustainable Development In Australia Environmental Sciences Essay Introduction The realities of Ecologically Sustainable Development (ESD) are emerging issues that are impacting on commercial property sector worldwide. The world today uses ample of natural resources which radically polluting the earth and destroying the natural environment. Over the past decade, green buildings and ecological sustainability began rising throughout the world.], and have emerged in the Australian property sector as a vigorous movement to create high-performance as a sustainable investment. One of the earliest general definitions of sustainability was adopted in 1987 by the United Nations World Commission on Environment and Development (WCED), which defined Sustainable Development as development that meets the needs of the present without compromising the ability of the future generation to meet their own needs (Muldavin 2010). Australian property sector is obliged to play a major role in meeting the ecological sustainability which improves occupants comfort and well-being. It als o minimizes environmental impacts whilst gives a good investment returns. The Green Building Council of Australia (GBCA) was formed to highlight the principles and practices of ecological sustainability through the Green Star Rating System. Kato et al. (2009) demonstrated that investors appetite is on the rise in which the sustainability is now set to become much more rampant in the property sector. Researchers have showcased those properties with a five-star National Australian Built Environment Rating System (NABERS) accreditation is expected to have an increased value up to 9 per cent whilst Green Star ratings accredited to a premium of up to 12 per cent. It also illustrates that energy efficient buildings leads to occupancy, sale price and rental premium. According to Beder (1996), sustainable investment has an increased significance in the property sector among all the relevant stakeholders to help save the environment, increases property values and ensures the economic growth to be continued in the future. Hence, it is vital to incorporate green features because it has great investment benefits gives an opportunity to use the resources effectively and efficiently while generating healthier and improved environment s for its occupants to live in over the entire life cycle of the building (Choi 2009). The evolution of Ecologically Sustainable Development (ESD) in Australia The concept of sustainable development has been evolved primarily with the establishment of Our Common Future report which is published by the World Commission on Environment and Development (WECD). The report, constituted as an important turning point for the concept of sustainable development which is comprehensively produced with partnership forged around the global. The report has been the catalyst for the evolution of the other conceptualization efforts. The chronology of sustainable development in Australia proximately relates to the evolution of the sustainable development at the international level. The policy statement on the environment entitled has been released by then Prime Minister following the release of the Brundtland report. This release began the Commonwealth Governments process of adapting the concepts of sustainable development for Australian conditions (Fisheries Management Paper 2002). To emphasize the importance of the environment in sustainable development, the Australian government adopted the term Ecologically Sustainable Development (ESD) to make sure that there is a balanced approach to dealing with economic, social and environmental issues. In 1990, the release of Ecologically Sustainable Development: A Commonwealth Discussion Paper and the formation of nine ESD Working Groups has further established the concepts, definition and principles of ESD. Thus, the National Strategy for Ecologically Sustainable Development or NSESD has been established with the development of the reports from these groups, along with deliberation of the relevant international plans and reports. Today, NSESD is still being the major policy document for sustainable development in Australia. The NSESD, which was endorsed by the Council of Australian Governments (COAG) in 1992, includes the official definition of ESD, a set of core objectives and a number of guiding principles. The related regulations are NSW Environmental Planning and Assessment Act 1979, NSW Protection of the Environment Administration Act 1991, The NSW Protection of the Environment Operations Act 1997, The Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act), The Natural Heritage Trust of Australia Act 1997, and The Environment Protection and Biodiversity Conservation Act 1999. The definition listed in the strategy is that, ESD is development which aims to meet the needs of Australians today, while conserving our ecosystems for the benefit of future generations. In fact, the NSESD itself fulfils Australias obligation entered into in Rio de Janeiro in 1992 to implement Agenda 21 which has been the basis for the policy making (Fisheries Management Paper 2002). Each action implemented by Environment Australia was closely related the same basis as the NSESD and the COAG were from courses of action that aim to protect forests, the ocean, water, biological diversity and a greenhouse strategy. Australias policies were based on international strategies based from the 1992 Rio Earth Summit in which Australia through the federal government led by John Howard at the time was a signatory. The Green Building Rating Tools The Green Building Council of Australia (GBCA) launched the Green Star rating system for buildings in 2003. The Green Building rating tool is an important attribute of the GBCA, as it helps the building occupants, owners and investors to monitor and measure the sustainability and environmental impact of their buildings, hence to improve the buildings performance toward ecological sustainability. It leads the property sector to achieve real cost savings, improve occupant health and productivity, showcase innovation in sustainable building practices and reduce the environmental impact of buildings. Green Building rating system uses stars to rate the environmental performance of a building. Green Star is a comprehensive, national, voluntary environmental rating system that evaluates the environmental design and construction of buildings. Green Star was developed to set a standard of measurement for green buildings. Also, it promotes integrated, whole-building design, recognize environmental leadership, identify building life-cycle impacts and raise awareness of green building benefits. Buildings are evaluated based on nine environmental impact categories. The nine categories of Green Star Rating Tools are; Management, Indoor Environment Quality (IEQ), Energy, Transport, Water, Materials, Land Use Ecology, Emissions and Innovation. Within each category, points are awarded for buildings that have met the overall objectives of Green Star. The implications of Green Buildings in Property Investment Ecologically Sustainable Development (ESD) has been a paradigm favourable change towards green buildings practices in context of property investment, becoming progressively more prominent with each passing year since late 1990s. The Property Council of Australia and the Australian Property Institute are recently giving more importance to Ecologically Sustainable Development and Green building concepts and practices. Many well-establishes principles of ESD have been embraced in Australian Federal and State Government Legislation for a number of years now. The Property Investment sector has been showing a balanced concern towards the environment where they live, work and play, placing a balanced value to the well-being and integrity of the ecological system and the environment on top of the economic well-being, health, education, law and order, infrastructure. The Property Investment sector has been continually shifting towards sustainable development. This shift towards sustainability is due to the drives for profits and also building an image for the property sector. There are many implications in embracing the concept of green buildings in the context of property investment. These are some of the most prominent implications for the operational functions, both now and in the future. With the green building practices, there is a reduction of greenhouse gas emissions and reduction in wastage of valuable scarce resources such air, water and energy in the usage of commercial buildings thus provides greater recyclable usage. Also, it gives a reduction in polluting activity and toxicity levels, pertaining particularly to the use and management of industrial buildings. This is because there is a need for a greater emphasis on eco-friendly over the full life-cycle of commercial buildings and a need for greater energy efficiency in general, where commercial buildings are concerned. Besides, there is a change over from old-fashioned, highly polluting-based fuel and energy sources, to newer, cleaner, more eco-friendly and eco-efficient alternatives such as solar-based, wind-based and hydrogen-based sources. Green buildings are inexpensive to operate as they are built for water efficiency and high energy. There is a reduction in operating cost as they can save up to 20-30% of energy savings compared with industry standards. Green buildings delivers a higher return on investment and have a greater tenant attraction where it provides a healthy, environmental friendly and productive workplace that shows their obligation to corporate social responsibility. There is an enhanced marketability as green buildings have many prospective tenants in the waiting list. Green buildings have a greater comfort and productivity compared to non-green buildings in terms of fresh air, access of views of outdoors, natural light and has the control on individual workplace lighting and t emperature which directly affects the productivity. Moreover, green buildings have a reduced risk and liability. In addition, it gives a competitive advantage, command higher capital values with shorter vacant periods, slower depreciation, ultimately trading at a rental premium. Overall, as demand increases for ecological sustainability, it is seen as a more secure investment as shown by vacancies in green buildings as it offers better investment returns. Conclusions In respect to all of the ecologically sustainable development (ESD)-related legislation and the principles and practice of green buildings which has been adopted in Australia, it is now clear that buildings take responsibility in providing comfortable, safe, and prospective living or working environment for its occupants. This is because; comfort, productivity, functionality and energy efficiency are essential elements for ESD, not only for future generations, but also a necessity for current generations. Crook (2001) indicates that the term sustainability must embrace environmental, economic and as well as the social objectives. In the recent years, green buildings have captured serious attention and awareness. The current demand shows that a trend favoring green buildings are moving like hotcakes compared to those buildings that are not in terms with the principles and practice of ecological sustainability. Robinson (2008) states that getting a green rating is certainly an intelligent option in the context of Property Investment. In the rush to draw in environmentally conscious tenants, many building are promoting their green star certificates, often with no understandings of the green star rating system, how they work and what are the actual implications does the concept of green buildings have (Carter et al. 2007). The industry first of all needs to educate itself on the true meaning of Green and Ecological Sustainability. Developers and architects tries to create buildings or structures that are deemed to be iconic, but the new trend is for this status to be conferred by innovative design or sustainability rather than sheer size, as very tall buildings approach their use by date. According to Gomez (2006), green buildings have higher relative investment returns, higher market value for asset, increased productivity, higher rents and marketing advantage. Integrating Green building features into the construction of a building promises a good investment. However, further studies highlighting areas of perceived deficiency and flaws in green buildings and a more targeted effort in meeting the needs and expectations of investors in terms of workplace satisfaction, and areas that require specific attention in transitioning to green buildings are important. Ecological sustainability goals are possible to achieve but at a cost that involves a large amount of research, funds and commitment. Despite further study and data limitations and, the findings of this report concludes that building green is considered to be of great importance within the Property Investment sector because the growth and development of our communities has a large impact on our natural environment over the entire life cycle of the building.

Growth of life insurance in India

Growth of life insurance in India Abstract The paper examines the relationship between economic growth and life insurance. In this context, we study contributions made by some authors across international and Indian domains. The literature review begins with examining the work done in the international context by Arena (2008) and Zheng (2008). Arena (2008) examines the causal effect of insurance on economic growth in a cross-country study. Zheng (2008) attempt to develop comprehensive paradigms for an international insurance comparison. In the Indian context, we examine the work done by Sadhak (2008) and Sinha (2005). Sadhak (2008) analyses the relationship between insurance and the macroeconomy. Sinha (2005) gives a crisp account of insurance in India since pre-independence times. The paper wraps up with an examination of the Malhotra Committee report. The effect of liberalization on the growth of life insurance in India It is a commonly held belief that there is a strong interrelationship between insurance and the macroeconomy. Thus the objective of this review paper is to understand the factors that contribute to growth of life insurance. Skipper (1997) highlights how insurance aids economic development in seven ways: First, it promotes financial stability. Second, it substitutes for government security programs. Third, it facilitates trade and commerce. Fourth, it mobilizes national savings. Fifth, it enables risk to be managed more efficiently. Sixth, insurers and reinsurers have economic incentives to help insureds reduce losses. Seventh, it fosters a more efficient allocation of a countrys capital. Literature Review This literature review consists of four sections: I. Cross country study and a new paradigm. II. Insurance and the Macroeconomy in India. III. Progress of Insurance in India. IV. The Malhotra Committee report. I. Cross country study and a new paradigm Economic theory suggests that there is an interaction between insurance and the macroeconomy: growth in insurance promotes economic growth by giving support to savings that can be funnelled into the capital market. On the other hand, high economic growth will lead to demand for insurance. †¢ Arena (2008) Objective The objective of Arenas paper is to study the effect of insurance on economic growth. Hypothesis Considering the increased activity in insurance markets, in the recent decades, Arena hypothesizes that there is going to be an effect of insurance markets on economic growth. He expects to find a causal relationship between insurance market activity and economic growth; further there should be evidence of complementarity between insurance and banking as well as insurance and the stock market activity. Methodology Arena uses the generalized method of moments (GMM) for dynamic models of panel data that were developed by Arellano and Bond (1991) and Arellano and Bover (1995). The general regression equation to be estimated is: Yi,t = ÃŽ ²Xi,t + ÃŽ ¼ t + ÃŽ ·i + ÃŽ ¾i,t where subscripts i and t are country and time period; Y is the dependent variable representing economic growth; X is a set of time and country-varying explanatory variables, proxies of banking, stock market and insurance market development and interaction terms; ÃŽ ² is the vector of coefficients to be estimated; ÃŽ ¼t is an unobserved time-specific effect; ÃŽ ·i is an unobserved country specific effect, and ÃŽ ¾ is the error term. Control variables include average rate of secondary school enrolment for human capital investment; average inflation rate to account for monetary discipline; average growth of the terms of trade ratio and the average ratio of government consumption to GDP as a measure of government burden. papers.ssrn.com/sol3/Delivery.cfm/4098.pdf? Banking sector development is observed by using the ratio of bank claims on the private sector divided by the GDP. Stock market development is observed by taking the turnover ratio. For explanatory variables of insurance market development, life and non-life insurance premiums are used as proxies. This was done given the absence of consistent time series data for the ratio of financial investments to GDP, that captures their role as institutional investors. Data He takes a pooled data set consisting of 56 countries grouped under the World Bank classification of High income, Middle income and Low income categories. There are 6 non overlapping five year periods over 1976-2004. The data was taken from the Swiss Re database. Results a) The Linear effects For exposition, we take one of the equations for a linear effect. The equation is framed below: Y = 0.162*** 0.015X1*** -0.003X2 + 0.025X3*** + 0.138X4 ***+ 0.501X5 * 2.206X6*** 0.003X7*** + 0.043X8 ***+ 0.055X9*** *** significance at 1% ** significance at 5% * significance at 10% Here, Y is the dependent variable representing average rate of real per capita GDP growth. The equation is dynamic as it includes the initial level of per capita GDP as an explanatory variable. The equation has various explanatory variables and various control variables. X1 represents the log of initial GDP per capita; X2 represents private credit to GDP; X3 represents stock market turnover; X 4 represents life and non life insurance to GDP; X 5 represents the degree of openness; X 6 represents government consumption; X 7 represents inflation; X 8 represents the terms of trade; X 9 represents school enrolment. Source? Coefficient for initial level of per capita GDP is negative as expected growth rates are inversely related to initial levels of GDP per capita. Coefficient of private credit to GDP is negative. However, the result is not significant. The coefficient of stock market activity is positive. This is because liquid equity markets make investment less risky and more attractive, by allowing savers to acquire an asset (equity) and to sell it quickly and cheaply if they need access to their savings. The coefficient of government spending is negative. This gives support to studies that show that beyond a certain level, government spending does not have a positive effect on the economy. The coefficient of inflation is negative. This is expected, since inflation leads to uncertainty about future profitability of investment projects, reduces international competitiveness and distorts borrowing and lending. The coefficient of degree of openness is positive. This is because trade promotes a competitive environment which leads to efficient resource allocation; this promotes growth. The coefficient of degree of terms of trade is positive. This is because a high terms of trade increases returns to producers. This in turn raises investment, promoting economic growth. The coefficient for human capital is positive. This is because economic development depends on advances in technological and scientific knowledge. Further, the author analyses in terms of income group of the countries. He finds that in case of life insurance, the conclusions for the linear effect of insurance on economic growth would hold good only for high income countries. This is because he finds the coefficient on life insurance for developing countries as not significant. In case of non life insurance, the author finds that his conclusion for linear effect of insurance on economic growth hold good for both high income and developing countries. b) Non Linear effects. For life insurance, the coefficients of the linear and quadratic term are positive but not significant; for non-life, the coefficient for the linear term is negative but not significant while the coefficient for the quadratic term is positive but not significant. c) Complementarities In case of interaction between insurance variables and private credit the coefficient of interaction term is negative and significant. This suggests that banking sector and insurance (life and non-life premiums to GDP) are substitutes than complements. In case of interaction between stock market turnover and insurance variables, the coefficient of interaction term is negative. This suggests that stock market and insurance ( life and non-life premiums to GDP) are substitutes than complements. However, the author notes that the results are contradictory and exist due to collinearity issues. Findings The important finding of the paper is that both life and non-life insurance have a positive and significant causal effect on economic growth. Further, high income countries drive the results in case of life insurance. On the other hand, both high income and developing countries drive the results in case of non-life insurance. †¢ Zheng (2008) The objective of this paper is to build a new paradigm for international insurance comparison. The paper has two parts : a) Constructing the Benchmark Ratio of insurance penetration. b) Decomposing growth rates by a ‘Trichotomy. a) The Benchmark Ratio of Insurance Penetration (B.R.I.P) Zheng (2008) consider the insurance industry as one of economic segments whose growth is related to the level of economic development. Just as insurance ‘density is an adjustment to premium income by considering the population factor, and just as insurance ‘penetration is adjustment of insurance density by the GDP per capita, the BRIP is an adjustment of penetration by a ‘benchmark level of world average penetration at that countrys economic development stage. Thus, the Benchmark Ratio of Insurance Penetration (B.R.I.P) gives the penetration level of the country, in relation to the world average insurance penetration at a countrys economic level : The numerator is the penetration level of the country. The denominator comprises of the logistic function. The logistic model for insurance penetration was given by Enz (2000), who described that insurance penetration and GDP per capita are related by an S shaped curve. Zheng (2008) term it as the ‘ordinary growth model. Note that the S curve is a logistic function represented by Y= 1/(C1+C2.C3x) , where, C1 C2 and C3 are the three parameters and X is growth rate. Zheng (2008) describes the benchmark penetration as premiums divided by GDP: Y = premium / G.D.P.= 1 / (C1+C2.C3x), where, Y is insurance penetration, X is the independent variable real GDP per capita. C1 ,C2 and C3 are the three parameters of the logistic function. The normal case of penetration increasing as real GDP per capita increases, is when C3 A pooled dataset comprising of 95 countries and regions over the last 27 years (1980-2008) was taken from the Sigma database of Swiss Re. On this basis, the estimates of the BRIP for world life insurance, non-life insurance and the insurance industry aggregate are got by plotting the regression curves for life, non-life and insurance industry aggregate. As seen in the diagram above, the regression curves resemble the shape of the letter ‘S, S-curve model. The insurance penetration rises with the GDP per capita. Further, various levels of GDP per capita have different growth rates of insurance penetration: at low levels of GDP per capita, the growth rate of insurance penetration is relatively slow. However, as the GDP per capita rises, the growth rate of insurance penetration also increases. However, after a certain level, the insurance penetration tends to plateau. Thus, if BRIP =1, it means that countrys actual penetration is equal to the world average penetration at that economic development stage. If BRIP 1, the actual penetration is greater than world average level. The world average level of penetration is given by the relevant S curve. Zheng (2008) find that rankings of the insurance industries of developed countries under B.R.I.P descend compared to the ranks got by using traditional indicators; similarly, the rankings of emerging countries under B.R.I.P rise compared to the ranks got by using traditional indicators. b). Decomposing growth rates by ‘Trichotomy The authors now modify the ‘ordinary growth model by a ‘Trichotomy of decomposing growth. For attempting the Trichotomy, the ordinary growth model has to be modified to bring out the effects of the economic and institutional factors. This is done by modifying the ordinary model by including country specific dummies which include like the legal system, culture, religion, social security on the insurance growth. Growth is decomposed into ‘Regular growth, ‘Deepening growth and ‘Institutional growth. ‘Regular growth measures the insurance growth that happens while keeping the insurance penetration unchanged, i.e., premiums/GDP are increasing at the same pace. This arises out of economic factors. ‘Deepening growth caused by the increase of insurance penetration induced by economic growth. This also arises out of economic factors. ‘Institutional Growth is the residual that remains after the economic factors of growth, (represented by the Regular and Deepening growth) are deducted from deducted from the overall aggregate growth. It is caused by institutional factors that are country specific such as legal system, culture, religion etc. After performing the decomposition by using the ‘adjusted growth model, the authors show that insurance growth in developed countries is mainly driven by economic factors (i.e., regular and deepening), while institutional factors act as the major driving power for the insurance growth in emerging countries. The authors remark that institutional aspects facilitate growth of the private insurance industry especially in case of developing countries. However, as the economy develops, the contribution of the institutional factors to the insurance growth gradually decreases; the economic factors begin to play a more active role in driving the insurance growth. Finally, in case of developed countries, the social security system is well developed. This acts as a substitute for insurance. As such, insurance growth is hindered. The authors conclude the following: Firstly, there should be recognition of insurance growth level of each country or region, relative to their own stage of development, as given by BRIP; Secondly, insurance growth in developed countries is driven by economic factors while in emerging countries is driven by institutional factors. Thirdly, as an economy develops, the contribution of institutional factors would gradually decrease and economic factors play a greater role. Consequently the emerging countries should upgrade its growth strategy to attain sustainable development. II. Insurance and the Macroeconomy in India †¢ Sadhak (2006) Sadhaks paper is on the relationship between demand for life insurance and macroeconomic variables of growth. These are GDP, domestic savings, household financial savings and disposable income. Sadhak expects to find a continued preference for insurance, given the strong economic performance of the Indian economy in the post liberalization period. He remarks that although the savings are increasing (Table I) there is a decline in life insurance savings in India as a proportion of savings (Table II). (Table I): (Table II) The author finds a decline in the overall savings as a percentage of personal disposable income from a high of 14.5% in 1950-51 to a low of 3.6% in 2002-03. However, it must be mentioned here that the author does not cite the source of data which he used to arrive at this conclusion; he merely says that personal disposable income can be arrived at after deduction of payment of direct taxes and other miscellaneous receipts of the government. A detailed examination of how Sadhak (2006) got this result is required. This increased diversion of funds leaves a small amount to be saved and consequently affects the growth of life insurance funds. Hence, life insurance funds have failed to keep pace with PDY. Sadhak (2006) opines that the opening of the market has not provided much momentum to growth of the industry. He sums up the article by remarking that a spread of financial literacy, awareness of financial risk management, and customer focused service management could help create the required demand for the Indian life insurance industry. III. The progress of insurance in India The objective of Sinha (2005) is to examine the Indian insurance industry. He structures his article into evolution of insurance in the pre nationalization era and the nationalized era. †¢ Evolution under the pre nationalization era Sinha (2005) feels that the pre independence time is of importance, as developments of the period culminated in the landmark Insurance Act of 1938. During the pre-independence period, the pioneering European companies did not initially ensure the lives of Indians; when they did, it was done at rates that were nearly 20% more, compared to the European rates! He notes that such discrimination was practiced by European companies even in other markets like Latin America. The initial period was marked by an absence of regulation on the insurance companies, except for compliance to Companies Act (1866). The Swadeshi Movement from 1905 lead to emergence of many indigenous companies. This necessitated a need for legislations specific to the Indian companies. Legislative controls were extended on foreign companies much later. The Insurance Act of 1938 was a comprehensive legislation the covered life and non life business. It covered deposits, supervision of insurance companies, investments, commissions of agents. Unfortunately, the act lost its importance in the post independence nationalization wave of the country. The act was reinstated only after the opening up of the markets in 1999. However, necessary modifications were done. Non revision of Mortality tables was a hallmark of this era. Sinha (2005) notes that tables based on the British experience during 1863-1893 were used. To further worsen the situation, the ratings were increased by seven years for Indians! Indian tables emerged much later, based on the experience of 1905-25. The Life Insurance Corporation revised these in the 70s! †¢ Evolution during nationalized era Sinha (2005) asks two very important questions to bring out rationale for nationalization: First, why did the Government nationalize life insurance in 1956? Further, why was general insurance not nationalized at the same time? Regarding the first question, he gives interesting insight that comes out of a document given by H.D. Malaviya of the Congress that justifies nationalization on the following grounds: First, that it is by nature, a ‘cooperative enterprise; thus the government should run it on behalf of the people. Secondly, the Indian companies were claimed to be excessively expensive. Third, private competition could not improve the sales to the public. Fourth, the lapse rates were said to be high, leading to national waste. He then analyses the speech made by finance minister C.D. Deshmukh. Its examination leads the Sinha (2005) to conclude that the main rationale for nationalization of insurance was to bring out a social orientation of resources and also to increase market penetration. For the second question, concerning delay in nationalization of non life insurance, Sinha (2005) examines the speech made by finance minister C. D. Deshmukh. He saw ‘general insurance as a part and parcel of the private sector not affecting the individual citizen It seems to as if the government emphasized the elimination of uncertainty through insurance as a relatively minor benefit! Moving forward, Sinha (2005) touches on rural insurance. The Government had specific hopes from rural insurance. Specifically, it was reaching into hitherto neglected rural areas. Sinha (2005) mentions that to promote rural insurance, the Life Insurance Corporation followed a segmented approach for marketing. It involved targeting the rural wealthy with regular policies and offering group policies to people who could not afford individual policies. Sinha (2005) takes the rural insurance drive to be a success for three reasons. Firstly, from 1980 onwards the proportion of policies sold in rural areas stated to increase, i.e., headcount for rural areas has gone up; Secondly, in terms of value of policies sold, the total value of all policies sold in rural areas has not gone up beyond 40%. This fact along with declining headcount implies that more policies were sold in the rural areas with a smaller average value. The author gives reasons for nationalization of general insurance business. First, the subsidiary companies were expected to â€Å"set up standards of conduct and sound practices† Second, the General Insurance Corporation was to help with ‘controlling their expenses. Third, it was to help with the investment of funds. Fourth, it was to bring in general insurance in the rural areas of the country. Fifth, the General Insurance Corporation was also designated the National Reinsurer. By law, all domestic insurers were to cede 20% of the gross direct premium in India to the General Insurance Corporation. The idea was to retain as much risk as possible domestically to minimize the expenditure on foreign exchange. Sixth, all the four subsidiaries were supposed to compete with one another. Sinha (2005) observes that the above goals were scarcely met. For instance, though various schemes were introduced in rural areas, like crop insurance and cattle insurance, they could not expa nd their business. Coming to the analysis of General insurance business, Sinha (2005) finds that general insurance business in India is a much smaller. Even in this, fire insurance (in terms of premium earned) accounted for about a quarter of all business. Marine insurance has shrunk to under 10% by 2001. Interestingly, the ‘miscellaneous component is 68% of the general insurance market. This is the unfortunate outcome of the Insurance Act of 1938 which stipulated whatever cannot be classed as life insurance or fire insurance or marine insurance is put as ‘miscellaneous. Thus, the biggest component of general insurance motor insurance is lumped with a range of other general insurance such as aviation, engineering and crop insurance! Even the profitability of General insurance business is lesser in terms of premium, motor insurance accounts for around 54% of premium income. The Tariff Advisory Committee has been unwilling to revise motor premium upward for political reasons. This leads to mounting loss in motor insurance for general insurance companies. The article concludes with a detailed discussion of the current state of the market. Sinha (2005) feels that India is a very important emerging insurance market. He identifies the major drivers to be a sound economic base, a rising middle-income class, an improving regulatory framework and rising risk awareness. The changes in regulation shall be crucial to ensure future growth. IV. The Malhotra Committee Report In 1993, the first step towards insurance sector reforms was initiated with the formation of the Malhotra Committee, headed by former RBI Governor R.N. Malhotra. The committee was formed to evaluate the Indian insurance industry and recommend its future direction with the objective of complementing the reforms initiated in the financial sector. The resolution highlights how the committee was formed for â€Å"creating an efficient and competitive financial system† and how the government saw â€Å"insurance as an important part of the overall financial system and felt the needs for similar reforms in this sector†¦Ã¢â‚¬  The other members of the committee were R Narayanan, former chairman, LIC; R.K. Daruwala, the former chairman of GIC; S.K. Dave, the chairman of UTI R. Ramakrishna, President, Actuarial Society of India; Deepak Parekh and M.P. Modi, Special Secretary, Insurance. Indeed, the committee was well represented by eminent personalities from the financial sector. The principal terms of reference for the committee were quite comprehensive: to examine the institutional structure for creating an efficient and viable insurance industry; suggesting changes in the structure of the industry; review of the regulatory framework and to give specific suggestions for the LIC and GIC. The methodology for working of the committee was through constitution of working groups from senior executives of the LIC and GIC to analyze the practice of insurance in India. The committee met various interest groups and opinion leaders, which was preceded by circulation of questionnaire. Lastly, there was engagement of Market research agency to elicit popular perceptions about insurance. The committee made all effort to understand what an average Indian wanted from this process of liberalization. For instance, the objective of the Market Action Research Group survey was to get the perceptions of the population. It did so by means of a questionnaire which consisted of two parts life and General Insurance. In life insurance, there were 14 questions relating to the operations and future growth areas. It was circulated to 412 renowned persons and organizations that comprised of chairmen of industrial and cooperative organizations, academicians, businessmen, union leaders from all par ts of India for eliciting their views. Questions ranging from ‘What have been the achievements of LIC? to ‘Should there be private insurance companies? were asked. We analyse the report in three parts a) Life insurance b) Non-life insurance c) Regulatory issues a) Life Insurance: The findings that emerged from consultations of the working groups and survey committees revealed that Life Insurance coverage was expensive. The returns were significantly lower due to excessive dictated investments. The committee prescribed that the LIC should move on from conservative portfolio management and take advantage of market returns. The committee remarked that emphasis should be shifted from `security of capital to maximising the yield on the total investment. The investment regulations suggested by the committee are given below: Life insurance Type of Investment Percentage I. Government Securities 25% II. Government Securities or other approved securities (including I) above Not less than 50% III. Approved Investments as specified in Schedule I Infrastructure and Social Sector Not less than 15% Others to be governed by Exposure / Prudential Norms

Toni Morrisons Sula - A Multi-faceted Interpretation of Sula Essay

A Multi-faceted Interpretation of Sula In The Apocalypse in African-American Fiction, Maxine Lavon Montgomery weaves a multi-faceted interpretation of Toni Morrison's Sula. Montgomery submits, "drawing upon an African cosmological system, Morrison maintains that although life in modern America is chaotic, it is possible to escape life in the West and recover the time of the black community's non-Western beginnings" (74). Though Montgomery makes a highly detailed argument advancing several significant ideas that are well worth acknowledging, her final conclusions exceed what can be clearly supported in Sula. Montgomery's first major heading of "Modern Chaos and Ancient Paradigms" (75) sketches her belief that "natural disasters, unexpected deaths, and continued racist oppression serve as bitter reminders of the near-tragic dimensions of life, for to be black in America is to experience calamity as an ever-present reality, to live on the brink of apocalypse" (75). She supports this statement with the origins of the Bottom... Toni Morrison's Sula - A Multi-faceted Interpretation of Sula Essay A Multi-faceted Interpretation of Sula In The Apocalypse in African-American Fiction, Maxine Lavon Montgomery weaves a multi-faceted interpretation of Toni Morrison's Sula. Montgomery submits, "drawing upon an African cosmological system, Morrison maintains that although life in modern America is chaotic, it is possible to escape life in the West and recover the time of the black community's non-Western beginnings" (74). Though Montgomery makes a highly detailed argument advancing several significant ideas that are well worth acknowledging, her final conclusions exceed what can be clearly supported in Sula. Montgomery's first major heading of "Modern Chaos and Ancient Paradigms" (75) sketches her belief that "natural disasters, unexpected deaths, and continued racist oppression serve as bitter reminders of the near-tragic dimensions of life, for to be black in America is to experience calamity as an ever-present reality, to live on the brink of apocalypse" (75). She supports this statement with the origins of the Bottom...

Fight to Maintain Freedom of Speech on the Internet :: Exploratory Essays Research Papers

Fight to Maintain Freedom of Speech on the Internet       Imagine yourself trapped inside another world, a world where your essence is made entirely of words that can say whatever you desire. You could be young or old, male or female or neither, you are only as limited as your imagination. Now Imagine that someone wants to have a say in what can be said, seen, and done in this brave new world, what would this change, and more importantly who decides what's 'good' and what's 'bad'?    In the ordinary and mundane world of real life people have always fought for the pursuit of happiness, free speech, etc. They are subjects which have always shouted in the hearts of our nations heroes, and rightfully so. What would our world be like if the government controlled what we were allowed to see and to say? It seems that George Orwell described it best in his book 1984 when he gave the scenario of a society in which people who committed the heinous act of thoughtcrime, the act of thinking something that goes against the party line, mysteriously disappeared into the night never to be seen again. Thankfully, the hordes of would be 'thought police' members have been staved off throughout history and we have achieved a relatively liberal society where people are, for the most part, able to speak their minds openly. Well, even in today's world there are still people who get pissed off when they think that free speech goes to far and they say something about it. This brings me to my main point.    The Internet. A land made possible in 1968 by the Dept. of Defense with the idea that if all other lines of communications were destroyed in the advent of war then at least we'd have computers, (I don't know, maybe they thought the electricity might magically produce itself after the bombing stopped). Any ways, thankfully the Internet has evolved beyond that into something which encompasses just about every possible human interest out there. A hodgepodge of political ideals ranging from big business capitalism to the gender erasing equality of the socialist mindset make the Internet a place where conflicts of interest often arise.

Customer Satisfaction Towards E-Banking Services: a Case Study on Ific Bank Ltd.

Prelude In a constantly changing world of today, where past is replaced by dynamic present and the dynamic present is being replaced by more challenging future, the old ways of doing things is no longer valid. Change is permanent and a reality. Those who are not able to keep pace with the changes are destined to loose the race. Science and technology is changing the way financial institutions perform their transactions. Today’s banks are shaking by these technological changes. Life has never been so easy, comfortable, and luxurious. Science and technology have brought our life to this stage. But a new technology brings with it not only the potential for success but also a never-ending series of questions regarding its design, its value to its users, ultimate use and acceptability. E-banking is the waves of the future. It provides enormous benefits to consumers in terms of case and cost of transactions, either through internet, telephone or other electronic delivery channels. For many consumers, electronic banking means 24-hours access to cash through an Automated Teller Machine (ATM) or Direct Deposit of paychecks into checking or savings accounts. But electronic banking now involves many different types of transactions. E-banking is a form of banking where funds are transferred through an exchange of electronic signals between financial institution, rather than exchange of cash, cheeks or other negotiable instruments. With the expansion of global Information and Communication Technology (ICT) infrastructure and the internet, e-banking is set to play a pivotal role in the national economy, proper software, infrastructure, cyber low and skilled manpower are important for the implementation of e-banking in a country. The concept of e-banking includes all types of banking activities performed through electronic networks. E-banking includes activities like payment of bills and invoices, transfer of funds between accounts, applying for a loan, payment of loan installments, sending funds to third parties via emails or internet connections regardless of where the client is located. Since e-banking offers some smart services benefiting both banks and customers compared with traditional banking system, it has become imperative to make necessary room for the scheduled banks to flourish e- banking. Since e-banking offers some smart services benefiting both banks and customers compared with traditional banking system, it has become imperative to make necessary room for the scheduled banks to flourish e-banking. Among others, attractiveness of e-banking includes: ? it lowers transaction cost; ? provide 24-hour services; ? ensure increased security and control over transactions; ? reduces fraud risk; ? performs higher volume of transactions with less time; ? increases number and volume of value payment through banks; ? llows remote transactions facilities that replace physical presence of a customer in a bank branch and; ? increases transaction speed and accuracy. On the other hand, traditional banking is time-consuming and more costly and therefore, e-banking is replacing traditional banking all over the world. Especially with the increasing acceptability of digital signatures around the world, e-banking has made life much easier and banking much faster and more pleasant, for cus tomers as well as for bankers. Problem Statement Customer satisfaction is required for the banking sector to raise profitability, business growth and success. Customer perception is very important to add value of the banking services and products. E-banking is the waves of the future. It can provide speedier, faster, reliable services to the customers for which they are relatively happy. It provides enormous benefits to consumers in terms of case and cost of transactions, either through internet, telephone or other electronic delivery channels. A new technology brings with it not only the potential for success, but also a never-ending series of questions regarding its design, its value to the user, its ultimate use and acceptability. Although there has been significant effort made to eliminate paper-based payment transactions, the basic way of handling payments by consumers has not changed. The study has been undertaken to evaluate the reaction of the customers towards the e-banking services. Research Objectives E-banking services provide smart replacement of traditional banking services and benefit both the bankers and the customers. But in Bangladesh, due to presence of some constrains, e-banking is not flourishing as it should do. The main objective of this research study is to find out the reaction of the customers towards the e-banking services. In this context, the specific objectives would be to observe – ? The types of e-banking facilities a bank, in this case IFIC Bank Ltd. , offers to its customers; ? The factors that satisfy the customers in receiving e-banking facilities offered by the bank; ? The constraints the customers face in adopting e-banking facilities; ? The expectations and recommendations of the customers towards e-banking services. Literature Review A. E-Banking in Bangladesh In Bangladesh, e-banking facilities are yet to be fully developed although some technology driven products and services have been in operation over the last few years. The existing technology driven products and services offered by the traditional banks are ATM services, debit card and credit card, transactions through POS terminals, inter-branch online transactions through individualized online closed network of individual bank, limited customer services provided through internet and membership of SWIFT allowing scheduled banks to conduct wireless transactions especially e-transactions. All these technology based products and services have obviously unlocked the way to step toward e-banking. Moreover, as a part of modernizing national payment and settlement system, Bangladesh Automated Clearing House (BACH) that includes Bangladesh Automated Cheque Processing System (BACPS), and Bangladesh Electronic Fund Transfer Network (BEFTN), is being implemented under the â€Å"Remittance and Payments Partnership† (RPP) project of the Bangladesh Bank funded by DFID-UK is expected to speed up the adoption of e-banking as well. E-banking at per international standard is yet to develop in Bangladesh. At present, several private commercial banks (PCBs) and foreign commercial banks (FCBs) offer limited services of telebanking, internet banking, and online banking facilities working within the branches of individual bank in a closed network environment. As a part of stepping towards e-banking, the FCBs have played the pioneering role with adoption of modern technology in retail banking during the early 1990s whereas the state-owned commercial banks (SCBs) and PCBs came forward with such services in a limited scale during the late 1990s. Moreover, the banking industry as a whole, except for the four specialized banks (SBs), rushed to offer technology based banking services during the middle of the current decade. Online Banking: Transactions in online banking are performed within closed network for which the customer use specialized software provided by the respective bank. International standard online banking facilities are expanding in Bangladesh. At present, 29 scheduled banks offer any branch banking facilities through their respective bank online network that provides facilities like transaction through any branch under the respective bank online network; payment against pay order or pay order encashment, demand draft encashment, opening or redemption of FDR from any branch of the same bank; remote fund transfer, cash withdrawal, cash deposit, account statement, clearing and balance enquiry within branches of the same bank; and L/C opening, loan repayment facility to and from any branch of respective bank under its own online network. Inter-bank transactions or transaction between inter bank branches are yet to expand. Under the modernization program of the National Payment and Settlement System, Bangladesh Automated Clearing House (which includes Bangladesh Automated Cheque Processing System and Bangladesh Electronic Fund Transfer Network) came into effect from September 2009 followed by implementation of online banking at per international standard in near future. Internet Banking: Internet banking refers to the use of internet as a remote delivery channel for banking services which permits the customer to conduct transactions from any terminal with access to the internet. It is the WWW through which banks can reach their customers directly with no intermediaries. Internet banking in true sense is still absent in Bangladesh. Only 7 out of 47 banks are providing some banking services via internet that include account balance enquiry, fund transfer among accounts of the same customer, opening or modifying term deposit account, cheque book or pay order request, exchange rate or interest rate enquiry, bills payment, account summary, account details, account activity, standing instructions, loan repayment, loan information, statement request, ,cheque status enquiry, stop payment cheque, refill prepaid card, password change, L/C application, bank guarantee application, lost card (debit/credit) reporting, pay credit card dues, view credit card statement, or check balance. The core banking activities like fund transfer to third party, cross border transactions and so on are still uncovered by internet banking offered by the scheduled banks in Bangladesh. Mobile Banking: Mobile banking (also known as M-banking or SMS banking) is a term used for performing balance checks, account transactions, payments etc. via a mobile device such as a mobile phone. Mobile banking is most often performed via SMS or the Mobile Internet but can also use special programs called clients downloaded to the mobile device. The standard package of activities that mobile banking covers are: mini-statements and checking of account history; alerts on account activity or passing of set thresholds; monitoring of term deposits; access to loan statements; access to card statements; mutual funds/equity statements; insurance policy management; pension plan management; status on cheque, stop payment on cheque; ordering check books; balance checking in the account; recent transactions; due date of payment (functionality for stop, change and deleting of payments); PIN provision, change of PIN and reminder over the internet; blocking of (lost/stolen) cards; domestic and international fund transfers; micro-payment handling; mobile recharging; commercial payment processing; bill payment processing; peer to peer payments; withdrawal at banking agent; and deposit at banking agent. Despite huge prospects, only a few banks adopted mobile banking in Bangladesh during the last year. Tele Banking: Tele banking refers to the services provided through phone that requires the customers to dial a particular telephone number to have access to an account which provides several options of services. Despite huge potential, telebanking services have not been widened enough in daily banking activities in Bangladesh. Only four banks so far provide a few options of telebanking services such as detail account information, balance inquiry, information about products or services, ATM card activation, cheque book related service, bills payment, credit card service and so on. Funds transfer between current, savings and credit card account, stock exchange transactions etc are still inaccessible through telebanking in Bangladesh. B. Prospects of e-Banking in Bangladesh E-banking is now a global phenomenon. Apart from the developed countries, the developing countries are experiencing strong growth in e-banking. The government’s emphasis on building a digital Bangladesh, setting up ICT park, raising allocation for developing ICT infrastructure, waiving taxes on computer peripherals and other measures including the automation program of banking sector led by the Bangladesh Bank and competition among the scheduled banks in improving customer services have accelerated the prospects of e-banking in Bangladesh. Bangladesh Bank is implementing the RPP project for modernizing national payment and settlement system. The BACH including BACPS and BEFTN has started functioning from September 2009 followed by the development of inter-bank online network. The project plans to go for real time gross settlement (RTGS) by 2012. It has been made mandatory for all head offices of the scheduled banks to be connected with Bangladesh Bank for satisfying BACH and BEFTN. These efforts would allow the scheduled banks to be connected to each other for conducting inter-bank online transactions in near future and this would smoothen the introduction of e-banking in Bangladesh. Internet services came to Bangladesh with connectivity in 1996. Digital telephone exchanges have been established in 389 upazilas and 17 growth centres. Work is underway to cover the rest of the upazilas under digital exchange system. Meanwhile, Bangladesh has joined the information super-highway by connecting itself with international submarine cable system in 2006. A total of 159 Internet Service Providers (ISPs) have now been connected with this system of which 64 are actively providing services. Internet connection is slow with bandwidth range 32 kbps to 56 kbps for dial up and 64 kbps to 8 mbps for broadband. The establishment of internet exchange is under implementation. Encryption laws to accept electronic authentication of transactions has been enacted in 2006 and Voice over Internet Protocol (VoIP) has been legalized. Under this scenario, as a part of government decision of building digital Bangladesh, the existing capabilities of ICT sector is likely to increase rapidly in bringing all upazilas under internet services and this will contribute in widening the scope of e-banking throughout the country. Although all branches of FCBs and 99% branches of PCBs were computerized by December 2006, the average for all bank branches was 37% since only 4% and 16% of SBs and SCBs respectively were computerized. Out of a total of 6,565 branches in 2006, 2,426 were computerized of which 651 branches of 22 PCBs and 7 FCBs together were providing any-branch-banking facility under respective bank online network. During the period, the number of ATM booths and POS terminals stood at 478 and 4,647 respectively covering important merchant outlets in six divisional cities and some other important district towns in Bangladesh while 43 banks became the member of SWIFT and 25 banks adopted router connection. Since about 50% of total bank branches belong to SCBs spread throughout the country including the rural areas, ICT penetration is crucial for this category of banks. The recent corporatization of the NCBs, would influence the banks in this category to be competitive through improving their service quality incorporating the use of modern technology. Although all these are positive developments, more attention is needed to enhance ICT capabilities of the banking system especially the SCBs for successful implementation of e-banking all over the country. Although e-banking has bright prospects, it involves some financial risks as well. The major risk of e-banking includes operational risks (e. g. security risks, system design, implementation and maintenance risks); customer misuse of products and services risks; legal risks (e. g. without proper legal support, money laundering may be influenced); strategic risks; reputation risks (e. g. in case the bank fails to provide secure and trouble free e-banking services, this will cause reputation risk); credit risks; market risks; and liquidity risks. Therefore, identification of relevant risks, and formulation and implementation of proper risk mitigation policies and strategies are important for the scheduled banks while performing e-banking. In Bangladesh, despite huge demand from the business community as well as the retail customers particularly the urban customers, the expansion of e-banking is beset with several infrastructural, institutional, and regulatory constraints such as unavailability of a backbone network connecting the whole country; inadequacy of reliable and secure information infrastructure especially telecommunication infrastructure; sluggish ICT penetration in banking sector; insufficient legal and regulatory support for adopting e-banking and so on. In Bangladesh, telephone connectivity is inadequate, cost of PCs are still beyond purchasing capacity of most people, internet connection is costly, IT literacy is yet to reach satisfactory level, banking sector lacks skilled IT personnel, and huge investment requirement for establishing technology based banking services are prime drawbacks. Despite the constraints, efforts by the Bangladesh Bank in modernizing the country's payment system and commitment by the government in building ‘Digital Bangladesh’ have brought competition among the scheduled banks to improve banking services and rapidly adopt e-banking on a wider scale. Research Design Since the research is conducted to find out the factors that satisfy the customers towards e-banking, the constraints they face in adopting e-banking facilities and their expectations and recommendations towards e-banking, the research is particularly suited as an exploratory research. Data Collection Methods For the purpose of the study both primary and secondary data have been used. Primary data have been collected from the customers through depth interview with the help of a questionnaire, which is attached with this report in Appendix I. In case of secondary data, the data has been collected from the websites, brochures, annual reports, and manuals of IFIC Bank Ltd. Sample Design The target population for the study was all the customers of IFIC Bank Ltd. who receive e-banking services from the bank. Elephant Road Branch of IFIC Bank Ltd. is selected as the sampling unit. All the customers of the branch who have used e-banking services constituted the sampling frame. A sample size of 30 customers has been selected. The sample was selected using convenience sampling. Analysis Qualitative analysis of the facts found through depth interview of the customers and secondary data collected through other sources is done throughout the research. This qualitative analysis is totally a judgmental analysis of the researcher. Here, no quantitative analysis is done. To find out the reactions of the customers towards e-banking services it is tried to find out whether the customers use the e-banking services frequently; people of which occupation use the service frequently; if the customers are comfortable with using the e-banking services or not; if they are satisfied what factors make them satisfied; if the customers are facing constraints, what type of constraints they are facing; what the customers suggest to diversify away those constraints; and lastly what the customers expect more from the bank regarding e-banking services. Overview of IFIC Bank Ltd. International Finance Investment and Commerce Bank Limited (IFIC Bank) is a banking company incorporated in the People's Republic of Bangladesh with limited liability. It was set up at the instance of the Government in 1976 as a joint venture between the Government of Bangladesh and sponsors in the private sector with the objective of working as a finance company within the country and setting up joint venture banks/financial institutions abroad. The Government held 49 per cent shares and the rest 51 per cent were held by the sponsors and general public. In 1983 when the Government allowed banks in the private sector, IFIC was converted into a full-fledged commercial bank. The Government of the People’s Republic of Bangladesh now holds 35% of the share capital of the Bank. Leading industrialists of the country having vast experience in the field of trade and commerce own 34% of the share capital and the rest is held by the general public. The Bank’s mission is to provide service to the clients with the help of a skilled and dedicated workforce whose creative talents, innovative actions and competitive edge make its position unique in giving quality service to all institutions and individuals. The bank is committed to the welfare and economic prosperity of the people and the community, for it drives from them the inspiration and drive for onward progress to prosperity. The bank wants to be the leader among banks in Bangladesh and make indelible mark as an active partner in regional banking operating beyond the national boundary. In an intensely competitive and complex financial and business environment, we particularly focus on growth and profitability of all concerned. Milestones in the development of IFIC BANK |1976 |Established as an Investment & Finance Company under arrangement of joint venture with the govt. of Bangladesh. | |1980 |Commenced operation in Foreign Exchange Business in a limited scale. | |1982 |Obtained permission from the Govt. to operate as a commercial bank. | |Set up a its first overseas joint venture (Bank of Maldives Limited) in the Republic of Maldives (IFIC's share in Bank | | |of Maldives Limited was subsequently sold to Maldives Govt. in 1992) | |1983 |Commenced operation as a full-fledged commercial bank in Bangladesh. | |1985 |Set up a joint venture Exchange Company in the Sultanate of Oman, titled Oman Bangladesh Exchange Company (subsequently| | |renamed as Oman International Exchange, LLC). | |1987 |Set up its first overseas branch in Pakistan at Karachi. | |1993 |Set up its second overseas branch in Pakistan at Lahore. |1994 |Set up its first joint venture in Nepal for banking operation, titled Nepal Bangladesh Bank Ltd. | |1999 |Set up its 2nd joint venture in Nepal for lease financing, titled Nepal Bangladesh Finance & leasing Co. Ltd. which was| | |merged with NBBL in 2007 | |2003 |Overseas Branches in Pakistan amalgamated with NDLC, to establish a joint venture bank: NDLC-IFIC Bank Ltd. , | | |subsequently renamed as NIB Bank Ltd. | |2005 |Acquired MISYS solution for real time on-line banking application. | | |Core Risk Management implemented. | |2006 |Corporate Branding introduced. | |Visa Principal and Plus (Issuer and Require) Program Participant Membership obtained. | |2008 |Observing 25th Anniversary of Customer Satisfaction. | |2009 |64 Branches offering Real Time On-line banking facility. | Services Offered by IFIC Bank Ltd. Corporate Banking IFIC Bank is providing a wide range of financial services, offering specialist advice and products to corporate clients to meet diverse demands of changing market scenario. Products and services for commercial and business customers include: Working Capital Finance, Project Finance, Term Finance, Trade Finance, Lease Finance, Syndication Loan etc. Retail Banking Retail Banking is mass-banking facility for individual customers to avail banking services directly from the wide branch network all over the country. The bank provides one-stop financial services to all individual customers through its innovative products & services to cater their need. With a view to provide faster and more convenient centralized online banking services, now, all its branches have been brought under the real time online banking system. IFIC Bank offers a wide variety of deposit products, loan product & value added services to suit the customer’s banking requirements. Products and services for individual customer include: Consumer Finance, Deposit Product, Card, NRB Account, Student File, SMS Banking etc. SME Banking The growth of Small and Medium enterprises (SMEs) in terms of size and number has multiple effects on the national economy, specifically on employment generation, GDP growth, and poverty alleviation in Bangladesh. At present, Small & Medium Enterprise sector is playing a vital role in creation of new generation entrepreneurs and ‘Entrepreneurs Culture' in the country. Experience shows that borrowers of small enterprise sector prefers collateral free loan since normally they cannot offer high value security to cover the exposure. To facilitate SME sector of the country, IFIC Bank provides collateral free credit facilities to the small & medium entrepreneurs across the country whose access to traditional credit facilities are very limited. The bank is offering 15 different products for selected target groups, such as – Easy Commercial Loan, Retailers Loan, Muldhan Loan, Women Entrepreneur’s Loan (Protyasha), Transport Loan, Working Capital Loan, Project Loan, letter of Contractor's Loan, Bidder's Loan, Working Capital Loan, Project Loan, Letter of Guarantee, Letter of Credit Loan against Imported Merchandize (LIM), Loan against Trust Receipt etc. E-Banking Services Offered by IFIC Bank Ltd. Since the beginning of its journey as a commercial bank in 1983, IFIC Bank has been giving great emphasis on the adoption of modern technology. It became the pioneer in the field of automation by introducing computerized branch banking right in the same year. Subsequently, all the branches were brought under similar automated platforms with upgraded software applications to offer all the critical banking features. At present all 82 domestic branches are fully computerized under networked environment. The Bank has taken up a new project with Misys International Banking System Inc. (UK) to further upgrade its banking operation to state-of-art world class on-line banking solutions to provide faster and even more convenient centralized services to the clients. Besides, the Bank is also operating fully on-line Automated Teller Machine (ATM) services under the banner Q-Cash at a number of locations in Dhaka and Chittagong. The ATM facilities are available to the customers at Q-Cash booth. At present, there are five ATM booths of the bank. IFIC Bank Ltd. or achieving customer satisfaction and for surviving in this competitive market has concentrated on offering different types of e-banking services to its customers. Different e-banking services offered by the bank are fully online branch banking facilities, credit card, debit card, prepaid card, SMS banking facilities etc. IFIC Credit Card IFIC Bank VISA Credit Cards are issued in two types namely Gold and Classic for both local and international use. The Local Cards can be used at any ATM displaying VISA Logo for withdrawal of cash and at any POS displaying VISA Logo for purchase of goods & services within Bangladesh whereas the International Cards can be used at any ATM and POS displaying VISA logo anywhere in the world. International credit card is a dual currency card and as such one can use the same plastic at home & abroad. Classic cards are for lower limits and less costly. IFIC credit cardholders can enjoy 20 to 50 days interest free period depending on the date of transaction and the date of statement generation. Interest free period will not be allowed for cash advance. The customers can repay any amount not less than the minimum payment due within the due date and keep account regular to enjoy revolving credit facility. Customers can enjoy credit facility at lower interest rate of 2% per month. Customers can enjoy cash withdrawal facility up to 60% of the credit limit through ATMs. One can enjoy up to 100% of your credit limit through Bank POS from any branch of IFIC Bank Limited. First two supplementary cards are free. Customers can select any two from their near & dear persons and give them supplementary credit cards. They can also enjoy and share their credit limit. They can also allow specific limits for them within their credit limit. No interest will be calculated on the amount other than cash advance if the total billing amount is paid within the payment due date. In case of part payment or no payment, interest @2% per month will be applied from the date of transaction on daily product basis until the outstanding balance is fully paid. IFIC Debit Card IFIC Bank VISA Debit Card can be used at any ATM displaying VISA Logo for withdrawal of cash and at any POS displaying VISA Logo for purchase of goods & services within Bangladesh. ATM transactions are to be secured by Personal Identification Number (PIN) known by the concerned customer only. POS transactions will not require PIN. However, all the transactions are to be authorized by the system electronically. IFIC debit card is issued against any individual savings/ current account maintained with any branch of IFIC Bank Limited. The designated savings/current account can be operated by using the debit card without using cheques any time. The customers are not required to pay any charge for transactions at Merchant Point of Sale (POS) for purchasing goods and services. For cash withdrawal from ATM/Branches, a little charge may be applied. No interest will be calculated on cash withdrawal or purchases. No minimum amount due and no hassle of payment of monthly bills. IFIC Prepaid Card IFIC Bank VISA Prepaid Card can be used at any ATM displaying VISA Logo for withdrawal of cash and at any POS displaying VISA Logo for purchase of goods & services within Bangladesh. ATM transactions are to be secured by Personal Identification Number (PIN) known by the concerned customer only. POS transactions will not require PIN. However, all the transactions are to be authorized by the system electronically. Prepaid card is safer than carrying cash and more convenient than writing cheques. IFIC Prepaid card is issued by the branches instantly on filling-up the Application Form and making initial deposit. There is no need to have any account with the Bank. Prepaid card are suitable for the customers who does not maintain any account with IFIC. No interest will be calculated on cash withdrawal or purchases. No minimum amount due and no hassle of payment of monthly bills. Bank POS are available at all the branches of the Bank. Any IFIC Card Holder can withdraw cash from any branch of IFIC Bank Ltd. through Bank POS. Credit Card Holders can withdraw cash up to 100% of their credit limit. SMS Banking IFIC Bank Ltd. atered the demand of time in the era of modern banking technology through SMS Banking Service. It is indeed a fast, secure, convenient, economical and quickest way of banking. The service is available round the clock seven days a week. Customers can check their balance, account inf ormation, or even get your mini account statements through IFIC SMS Banking Service by using their mobile phones. Services available by SMS banking are as follows: Account Service ? Balance Enquiry ? Mini Statement Request (Last 5 Transactions) ? Foreign exchange Rate enquiry ? Fixed Deposit Rate enquiry ? Interest Rate enquiry ? Branch Location enquiry ? PIN Change ? Bank Product Information ? Greetings Loan Installment Notification (overdue) ? Any other Massage Card Services ? Current Outstanding Balance ? Mini Statement Request ( Last 5 Transactions) ? Minimum Payment Due ? Payment Due Date ? Payment Due Alert ? Transaction Notification Analysis The concept of e-banking includes all types of banking activities performed through electronic networks. In Bangladesh, despite huge demand e-banking is not flourishing as it should do. On the other hand, customer satisfaction is required for the banking sector to raise profitability, business growth and success. Customer perception is ve ry important to add value of the banking services and products. Through this study it is tried to find out whether the customers are appreciating the e-banking services offered to them or not; factors that satisfy them in receiving e-banking services from banks; the constraints they face regarding this matter and what they expect from the banks regarding e-banking services. For conducting the research, data from both primary and secondary sources are collected. Primary data are collected by doing depth interview of the customers with the help of a questionnaire, which is given in the Appendix I. This research study is based on the case study on IFIC Bank Ltd. The sampling unit is the Elephant Road branch of the bank and 30 regular customers of the branch are used as sample for conducting the research. To find out the reactions of the customers towards e-banking services it is tried to find out whether the customers use the e-banking services frequently; people of which occupation use the service frequently; if the customers are comfortable with using the e-banking services or not; if they are satisfied what factors make them satisfied; if the customers are facing constraints, what type of constraints they are facing; what the customers suggest to diversify away those constraints; and lastly what the customers expect more from the bank regarding e-banking services. The research is an explorative research. That is why only qualitative research has been done on the facts found through depth interview and on the basis of secondary data collected. Nature of Respondents The research is conducted based on the opinion of 30 regular customers of IFIC bank Ltd. , Elephant Road branch. Of the respondents 4 customers are businessman, 15 are service holders, 4 are students, 5 are housewives, 1 is teacher and 1 is a retired banker. Among the respondents, 11 respondents are female and the rest of them are male. Types of E-banking Services Used by the Respondents IFIC Bank mainly provides 5 kinds of e-banking services, namely, online transaction, debit card, credit card, prepaid card, SMS banking service. Other than these ATM booths and POS terminals of the bank or other ones having VISA logo provides e-banking services to the customers. Among the respondents, all of them use online transactions; 23 customers use debit cards; 10 customers use credit cards; 11 customers use SMS banking facilities. Among the customers no one uses prepaid card service. Frequency of Usage of E-banking Services by the Respondents Among the respondents, 9 customers use e-banking services highly frequently; 13 of them use with medium frequency and 8 of them use with low frequency. Businessmen and some of the service holders use e-banking services highly frequently. Some service holders and students use with medium frequency and lastly rest of the service holders and housewives, generally, use with low frequency. Factors Satisfied the Customers regarding E-banking Services IFIC Bank has started offering e-banking services to its customers only recently, which is not more than 2 years. So the customers, who do regular transactions in the bank, are very satisfied with the type of e-banking services they are receiving from the bank. All the customers of the bank can enjoy online banking facilities. Even two years before there was branch banking system. So, the customers had to go to branch to branch for their transaction making purposes. But now, with the introduction of online banking, they can do their transactions from any branch in Bangladesh without any encumbrance. Recently, all the 82 branches of the bank are providing online banking services to the customers. So, the customers are feeling it convenient to uses e-banking services. Usage of debit and credit cards has made customers life easy. People do not have to go to branches to withdraw money. Rather they can use the ATM booths of the bank or other ones showing VISA logo and withdraw money. They can also check their account balances and get mini statements of their accounts using ATM booth. Customers can use POS terminals showing VISA logo to purchase goods and services and pay bills. SMS banking also has made customers life easy. They can use their mobile phones for balance checking, getting any kind of relevant enquiries or for making relevant requests. So, the customers are feeling it is easy to use e-banking services as it saves a lot of time and cost. Some customers feel it is safe to use e-banking facilities. A lots of paperwork and manual work has been eliminated with the introduction of e-banking services, which reduces the chance of errors. According to above analysis, it is found that the factors for which customers are satisfied with e-banking service are convenience, availability of quick services, easy services and safety. Constraints Faced by the Customers Many of the respondents have said that they are facing constraints using e-banking services offered by IFIC bank. Some customers say that they cannot depend on the e-banking services, like debit cards, credit cards. They have the fear of security. They have some misconceptions regarding these services. They say that, it would be easier for others to do fraudulent activities with their accounts or cards if they use them. For this reason, some customers do not use these services although they bear the cards. Some customers have lack of awareness regarding the benefit of e-banking services. They are not aware of safety, easiness and benefit of using e-banking services. Some customers have lack of dependency on e-banking services. They rather feel it safe to do TT rather than doing online transactions. They do not understand the speediness of using e-banking services and like traditional and manual work. Some customers find it costly using e-banking services. Cost of using debit cards and credit cards are very high according to them. Again, the bank has only 5 ATM booths of its own and POS terminals are available only in the branches, which does not bear extra cost, but they are only few in number. Other organizations’ ATM booths and POS terminals cost extra charges which the customers do not like to bear. According to above discussion, it is found that the constraints the customers face are fear of security, lack of awareness, lack of dependency, and cost. Expectations and Recommendations of the Customers Regarding E-banking Services According to the customers, the expectations from the bank and recommendations for the bank are as follows: ? The bank should install more ATM booths of its own to different locations to make it available, easy, convenient and less costly for the customers to use the facilities. ? The bank should have some programs to create awareness and increase dependency about the products they offer to customers. The bank can distribute brochures, leaflets to its customers informing them about advantages of using the services. The bank can also send letters to the customers informing about the products. Some customers have requested that it would be better if the letters are sent in Bangla rather than in English. ? As some customers think that using e-banking services are costly for them, the bank may reduce the cost of these services or may give some discounts. ? The bank should concentrate more on the safety of the services. ? The bank should do more advertisement about their products. Some customers are not even aware about the SMS banking service and the prepaid card service is offered by the bank. ? The bankers should be more helpful in making the customers aware and understand about the new e-banking services offered by the bank. Conclusion Customer satisfaction is required for the banking sector to raise profitability, business growth and success. Customer perception is very important to add value of the banking services and products. E-banking is the waves of the future. It can provide speedier, faster, reliable services to the customers for which they are relatively happy. It provides enormous benefits to consumers in terms of case and cost of transactions, either through internet, telephone or other electronic delivery channels. A new technology brings with it not only the potential for success, but also a never-ending series of questions regarding its design, its value to the user, its ultimate use and acceptability. The research has been undertaken to evaluate the reaction of the customers towards the e-banking services. The research was an exploratory research. Qualitative analysis of the data collected from both primary and secondary sources are done. Primary data was collected by doing depth interview of the customers of Elephant Road branch IFIC Bank Ltd. Sample size was 30. According to the analysis the factors for which make customers satisfied with e-banking service are convenience, availability of quick services, easy services and safety. The constraints the customers face from receiving e-banking services from the bank are fear of security, lack of awareness, lack of dependency, and high cost. The customers expect that the bank should be more careful and concentrate on informing the information about the newly launched products to its customers to increase awareness and dependency on those products. The bank should make the services more convenient to the customers. And it should also take care of the security matters of the customers. ———————– Target Population: All the customers of IFIC Bank Ltd. who use e-banking services offered by the bank Sampling Unit: Elephant Road branch of IFIC Bank ltd. Sampling Frame: Name of all the customers of the branch who have used e-banking services Sample Size: 30 Sampling Technique: Convenience Sampling Exhibit 1: Sample Design

Human Inheritance Essay

Ethical dilemmas are constantly confronting healthcare professionals, which is difficult to deal with as there is no correct solution. These are also known as moral dilemmas as they are situations where there is more than two choices to make and none of the choices is certain to work and can cause complications. An example of this would be ‘You are a patient and are too sick to speak for yourself. You are concerned about who will make medical decisions on your behalf, and whether your wishes will be followed. You wonder, â€Å"What if they disagree about what I would want, or what would be best for me? ’. Another example of this would be with the economic downturn that you may not be able to afford the funds for food and need to feed your family but the only way in doing this is to steal or let your family starve. These dilemmas are impossible because each person thinks differently and has a different feeling towards it. There are ethical dilemmas surrounding IVF and in fertility. Infertility is a genetic problem that affects women; it is not the woman’s fault. With IVF the NHS only gives each woman one free cycle and after that she has to fund it herself. An ethical dilemma with IVF is the possible wrong that is done to the infertile couple or the expected child by the physician. The success of IVF depends on the number of embryos transferred to the woman’s uterus. Because the chance of survival of an embryo in IVF is small the more transfers made the greater the chance of the woman becoming pregnant, it also increases the risk of multiple pregnancies. IVF is not allowed by the Catholic Church because it separates the unitive and the procreative aspects of marriage. To separate the unitive and the procreative aspects of marriage is a mortal sin. In addition the sperm donor commits a mortal sin in order to harvest the sperm which is needed for IVF. Although one human life may be created through the IVF technique, many surplus foetuses, (unborn babies), are destroyed through this process. Other surplus unborn babies are left frozen in the laboratories where they were manufactured as though they were not human beings, but simply consumer goods. They were not created in love through the marriage act as God intends. Multiple births also create danger to the health and well-being of the child. Premature birth and low weight when born are also issues with this, also studies that have been undertaken spina bifida is at a higher risk with children made from IVF. Also the hormones that are taken by the female in order to become pregnant are always at risk of having problems or abnormalities to the unborn child. Aminiocentesis is another ethical dilemma, during the process if abnormalities are found the mother is offered the chance to terminate her pregnancy. The ethical issues surrounding amniocentesis are seen as centring on 4 focal points. First is the policy of the diagnostic treatment centre. Here, 2 questions arise: Is the client involved in a high-risk pregnancy? And, if a positive diagnosis is made, will the parents’ consent to an abortion? Second is the role of the genetic counsellor, which is seen as supportive rather than leading. He should assist the prospective parents in reaching a decision to undergo amniocentesis and possible abortion that is mutually acceptable. The prospective parents, the third focal point, may face the question of deciding what is normal. The clients must also realize the terrible strains that are put on a marriage into which a severely defective child has been born. The fourth focal point is public policy. While amniocentesis may appear to threaten some values held important in our society, the author regards the procedure as an interim solution on the road to an understanding of and ability to treat genetic defects. Contraception is another ethical dilemma as birth control operates before pregnancy begins, and until the sperm fertilises the egg there is nothing that is going to suffer loss and so the issue is very different from the case of abortion. And since the egg and sperm would cease to exist whether fertilisation takes place or not, they can’t be said to suffer loss, either. Non-religious arguments about birth control are therefore concerned only with the rights of the parents and with the consequences for those parents and for society in general. The issue of possibly killing a person, and of the rights of the mother versus the rights of the foetus, which dominate the topic of abortion, do not arise. Some people think it’s wrong as it is wrong to interfere with the natural order of the universe. People in certain religions also see it as wrong because of the fact that it is like abortion as some birth control techniques can operate by preventing the implantation and development of a fertilized egg. Those opposed to such methods say that this amounts to an abortion, and that if abortion is wrong then those forms of contraception must also be wrong. http://brendakaren. wordpress. com/2009/04/15/some-moral-and-ethical-issues-concerning-ivf-techniques/ http://www. ncbi. nlm. nih. gov/pubmed/4418247 Contraception!!! http://www. bbc. co. uk/ethics/contraception/contraception_abortion. shtml